The employees who worked on my vehicle were more than friendly, they actually communicated with me during the whole process Oil change was quick and easy. Non communicative. Asked if I wanted tires checked and the same oil. Otherwise there was no communication. Didnt even know every Didnt even know everything they did.
Colorado Pete. Speed at which it was completed and the professionalism of the staff. Charlene R. Fast and friendly service. Jesse Bailey. The staff were knowledgeable, courteous, clean, and at the end of the experience I felt this was a competent and valuable visit.
I will be returning with my other vehicles. I liked the convenience of waiting in the car while the service was performed. I did pay a lot more than I expected, however. Quick, efficient, great staff and nice coupon. They did what I brought my car in for, the folks doing the work seemed to work well as a team with good communication. Esther S. Nick O. Have never had any problems with either one of my vehicles there. Staff is courteous and gets done what I ask to be done.
Not pu Not pushy. Thank you for replacing my high beam light bulbs. The attendants kept me informed of what they were doing and appeared to truly care about giving good service and being respectfu The attendants kept me informed of what they were doing and appeared to truly care about giving good service and being respectful of the customer. Nice guys working thank you. Great experience. Fast and thorough.
Showed me everything. Very professional. The service was very quick and very professional. Shelby V. Everybody there was very courteous and helpful. I was in and out very quickly. It definitely made my visit very good. I will kee I will keep coming back here to get my oil changed. I would like full service oil change to include window washing and vacuuming. I would also like to be able to leave and go shopp I would also like to be able to leave and go shopping while my car is being serviced.
Modene G. Because the folks who waited on me were very good at what they do. Quick, courteous, professional. My keys dropped between the My keys dropped between the front seats and I couldn't get to them, so the man who waited on me got in the pickup and got them for me.
He helped me up into the pickup and asked me if I was okay before I left. Very nice people. I always enjoy going there. Josh Z. Mainly the price. The workers are all very professional in how they handle themselves and are also very friendly. Grateful in Ouray. Always change oil here unless traveling outside the area. Friendly fast and competent serivce. From the very first contact with Nancy everything was done that was promised. All my questions were answered and Nancy was very All my questions were answered and Nancy was very professional.
Shop was clean and orderly. I am very impressed with the overall service and information given without being high pressure. I will recommend to my friends. Gerald Lingo. Staff assumed I wanted all my fluids changed out when I had recently done it when I had my car repaired at my local repair shop. I was surprised to be told to remain in my car! This is so much different from all other oil change providers where I had to wa This is so much different from all other oil change providers where I had to wait inside the facility for the car to be brought in and availability of the technician to get to it after attending to other customers' needs such as tire change, etc.
Additionally, I very much appreciated the ability to actually see and hear all that was going on. Also, a big plus: a technician was right at my driver's window and told me all that was going on and asked question regarding filters, type of oil, wipers, told me of a running light outage, etc. I could hear other technicians reporting back on their finding and responding to the customer service tech at my door. This is customer service at a very high level and greatly appreciated! The staff is friendly and the service is fast. Staff was friendly. Very thorough with my vehicle.
My wait was short considering all the cars in line for a service. You staff w You staff word fast and hard to keep vehicles moving. Jill o. Great service, kind employees. Oil changed. The staff were courteous, friendly and knowledgeable. They made the experience fun and did a good job of taking care of my need They made the experience fun and did a good job of taking care of my needs. You have awesome people working there, very friendly. They did great and told me something new about my car..
Always a good experience. Liked being in the car instead of waiting room. Lady of the Mountain. Nanci was very attentive and professional. Kat U. I really appreciated not being pressured. No extra problems found. I liked all the things checked. Everyone were very professional I will be back I received the service I expected and couldn't ask for more, aside from being more affordable for me. Nanci was great! Very informative and she was instrumental iin my high rating by helping me find discounts and coupons to help m The entire staff was not only friendly but efficient in doing their job.
I was pulling out when I realized I needed the warning I was pulling out when I realized I needed the warning light reset and the guy asked me to get out if my vehicle so he could reset it for me.. Melissa c. I was must have hit wrong button. The customer service was amazing.
Friendly and knowledgeable staff. Seem to do good work. Lia H. Debbie C. Great new staff! Nicholas was polite and amazing! Kate A. Always friendly staff. Get to stay in my car. Quick and efficient. Clean facilities. Scott C. They were open on Sunday. The staff is great and efficient. Easy oil change accomplished. Debbie S. Daniele B. Guys were nice and apologetic for having me wait. Fast Service, Tech had the factory info on my new car. Pamela L. Courteous employees , team effort to get me on the road. I asked for air filter and wiper, when I got in the bay. Now I am ready Now I am ready for winter.
Tim S. Scott a. In this day and age it is just so good to experience fantastic service and polite employees. I was pleasantly surprised! The crew was very friendly and worked fast. They told me what they recommended but did not pressure me. Workers were very courteous and thorough.
Really appreciate that! Nanci was the technician who supervised the fluids change on my Honda CRV. She had suggested the service in an oil change two o She had suggested the service in an oil change two or three weeks ago. I answered a survey about that visit and highly praised Nanci; however, I couldn't remember her name.
I want to again praise Nanci, her professionalism and courtesy; her entire demeanor is comfortable and commendable. Great customer service, very friendly. Rich S. This is the best oil change place I have ever been too. Great people work here. Thanks for the great service. Friendly staff, quick service, thoroughness of work performed. The staff were courteous and professional and kept me informed and entertained during my visit! So much so, I wrote a review to So much so, I wrote a review to my local community message board. Responses were all super positive from people who've visited as well!
All the workers were friendly and calling out checks to each other, they were fast and efficient. I was traveling and needed to get the oil changed quickly. I drove into the bay and was instantly waited on. The staff was very The staff was very courteous and saw that I was traveling with my grandson and my dog so they did what they could to get us back on the road as soon as possible.
Larry S. The crew is always friendly and professional! They do a fantastic job! Thanks guys! TAT 5. Staff was extremely friendly and knowledgeable. Got me in right away with no wait time and great service as always. I was not able to leave my vehicle and go shop while the service was performed. There were many checks and verifications during procedure. Mike j. Heather B. Michael M. Dan H. Very friendly staff. Offered me additional services but didn't pressure me to buy them.
Bill D. Because I had to wait more than 15 minutes before I could be serviced. Kevin C. The crew at this location was super efficient and professional. Nanci was fantastic, very helpful and full of positive energy. The service was efficient and so far, I am quite satisfied. The speediness of the service is unrivaled. Staff is very nice and courteous. Excellent service- friendly, very knowledgeable and efficient.
I will be back soon for recommended service. Frank is the reason I'm highly satisfied. He is a gem!
He made the whole experience great. Great guy! First time meeting him. Will definitely return there for my next oil change. Margaret R. The attendant was amazing. His name was William and not only did he do a good job he also helped me understand things about my c His name was William and not only did he do a good job he also helped me understand things about my car that I did not know. In addition, he made the oil change fun. I had no idea an oil change could be fun! Danni C. Friendly staff, quick service, checked everything for me that may need servicing.
Go people running this store. The mechanics who serviced my car were welcoming, professional, and funny. They took me at my word, and made sure my car's servi They took me at my word, and made sure my car's service was up to date. With all that, I was finished in about five minutes -- I didn't even need to get out of my car! Fastest oil change of my life. Thanks everyone! Service was quick and easy. Service rep was upbeat and friendly. Every time I come to get my oil changed the staff are more than welcoming and patient with all my extra questions.
I have recomm I have recommended them to all my friends and family! They do not rush me in and out, they are fast and efficient. I will always come here to have my oil done. Lynn R. Friendly staff, excellent customer service, extremely quick and efficient, great pricing! Chevy T. Clea, promo,personable! Courteous, professional staff; explained the suggested services based on mileage.
Steve R. My tire pressure was at 34 when they said it was No big deal. Dana R. The technicians and customer service agent were so helpful and great to work with!! Kinda expensive but great service. Always friendly good staff. Very efficient service. No waiting. Jim Brice, Montrose, CO Hassle Free and professional. Every worker was nice and very helpful. My services was fast and enjoyable.
Will definitely go back. Customer service was aweso Customer service was awesome everyone had a great attitude. Prompt and courteous service. Very organized and Swift. Rob M. Service was friendly and information given in understandable manner. Helped me with resetting the display inside car which I di Helped me with resetting the display inside car which I did not know how to do.
Just wonderful service and very fine gentlemen! Don C. I have visited this location twice now and they are so fast and efficient, with no waiting, that I have opted to visit them inst I have visited this location twice now and they are so fast and efficient, with no waiting, that I have opted to visit them instead of the local quick oil change that is in my home town 65 miles away. Will definitely be back next time. Case Oil. They new what oil I wanted before I told them due to the fact that I have all my oil changed at this location.
David b. Awesome experience. Guys were very professional and no surprises. Safety was paramount and communication between them was impecc Safety was paramount and communication between them was impeccable. Lynn p. Liked being in the car and talking with the service people. Lindy H. My first visit, TEAM showed great confidence in their tasks.
Finished quickly, checked what I expected they would. Pleased with Pleased with Service. Jack C. Super cool staff fast and easy and priced well. Thanks will always come back give them a raise. I appreciate how fast the oil change was. And the professionalism of the employees. Very impressed with the service and my questions were answered i appreciate the great service! This is the second time that I have gone to Valvoline in Montrose, CO to have my oil changed and once again they have exceeded m This is the second time that I have gone to Valvoline in Montrose, CO to have my oil changed and once again they have exceeded my expectations with their professionalism, great mannerism and wonderful service : I used to dread going to have my oil changed but Valvoline makes it a breeze, thank you!
No reason in particular. For me to give a perfect score, my experience has to have been above and beyond what I would have expec For me to give a perfect score, my experience has to have been above and beyond what I would have expected. Employees were great, got me in and out quickly. Best of all, since it was a Wednesday, I got a discount! Cha Ching! Lori W. Very friendly, professional and knowledgeable service. Quick and affordable for me. Quick service and friendly staff. Jordan Luzier. Incredibly fast. I typically change my own oil but always make a mess it's just not worth it.
The guys at the shop were awesome The guys at the shop were awesome to talk to about all the rock climbing in the area. Frank was the man. Wish i could remember more names. Jim S. Very friendly and professional. I was able to get it done promptly - when I declined additional services I did not feel guilty or pressured. The gentlemen were The gentlemen were very efficient and the manager training the new employees was respectful to the new trainees and never made me feel uncomfortable. The personnel were efficient, knowledgeable, quick without being sloppy, personable, and helpful when I asked a question about The personnel were efficient, knowledgeable, quick without being sloppy, personable, and helpful when I asked a question about my air conditioning freon levels.
They didn't try to push services at all. The staff was very friendly and helpful.. Thoroughness of work and how great your employee was that worked with me. I did not feel like they were trying to get as much m I did not feel like they were trying to get as much money put of me as they could. Instead they listened to me and gave me exactly what I wanted with no hassle. Wanted to get my tires rotated and balanced, was told that you only offered rotation but no balance. Now will have to take vehi Now will have to take vehicle to another shop for this service.
Had hoped we could rely on valvoline for all of our vehicle maint. Mel G. No pressure. Easy use of coupon. Respectful service personnelQuick service. They were very busy the day that I was there. Great customer service. The staff were all very helpful, friendly, informative, and knowledgeable. They were great at keeping my informed about where we They were great at keeping my informed about where we were in the service being performed. My tires were over-inflated due to the heat and they took care of that issue, putting them back to the suggested PSI.
My truck drives so much smoother now. I feel like they checked everything thoroughly during my visit. I always appreciate it when they reset my maintenance reminder. I will continue to patronize this business. Friendly funny kind staff. I live in Memphis, TN.
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Happened to be through Montrose and saw the Valvoline and decided it would be prudent to get an oil change before heading back to Memphis. Every valvoline should look to this location for customer service interaction. Nancy went above and beyond as did all of your employees at this location. Did not have air filter in stock but had autoparts store deliver and quickly. Revere lights not working and they made effort to check and replace but appeared to be wiring issue.
Lovely, friendly people and great service. John Jump. Great customer service techs. Friendly and knowledgable. Never had the experience to sit in the car getting oil change completed. My daughter loved it! The representatives who assisted me were very helpful and professional. Alice V. They were the best!!!! I was in a huge pinch, and they delivered Always do a thorough job efficient and smooth.
Did what they were asked. Great communication- gave me confidence the job was being done correctly. Staff is great, manager great, very organized and careful and comprehensive service. Staff knew a lot about my car. Franklin and Henry did a great job, were personable and thorough! John Z. Very helpful and friendly well trained staff. Sandi W. The staff was professional and got me in and out of the shop quickly.
The one small complaint I had was that they didn't reset t The one small complaint I had was that they didn't reset the light for the oil change. It came on shortly after the service and won't go off. Randy C. The people there are always very nice and will answer any questions I have ever had.
Army Vet. The gentleman that worked on my car was highly efficient and very professional. Scott W. Super pleased w Super pleased with the service, already recommended it to others! Satified montrose. Very convenient when I'm in a hurry I have a busy day and I don't have to get out of the car if I don't want to just drive in an Very convenient when I'm in a hurry I have a busy day and I don't have to get out of the car if I don't want to just drive in and get the oil change and drive out nice.
Good service, pleasant personnel, quick service. Carmen N. Friendly staff and helpful. Leaky Drain Plug. Staff was OK but not really interested in what I had to say. I asked to make sure the drain plug was not going to leak after I I asked to make sure the drain plug was not going to leak after I got home since I have a new house and don't want oil in the garage floor.
Good thing I placed a matt underneath because there was some leaking on the matt when I checked the next morning. I am tired of poor service just to get it done fast! Owen H. Crew that I could see acted in a professional manner. Very friendly. Quick, courteous service. Philip B. Polite and professional staff, reasonable price, and quick service. Danny M. I have had better service before. Eager to serve ,friendly, professional and did a good job. Service once I got on the bay.
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Matt Anderson and Jacob were very friendly and knowledgeable informative and respectful during my oil change explained everythin Matt Anderson and Jacob were very friendly and knowledgeable informative and respectful during my oil change explained everything that was going on and what they were doing to my vehicle. They let me know of any issues I had with my vehicle. Thanks for great service guys. Once I was in the service bay the staff was informative and efficient, and friendly. Rich B. I just like the way they do oil changes there.
Excellent communication. Manager and team highly efficient. A pleasure to do business with Valvoline. Not greeted promptly and communication between two of the above ground technicians was not smooth which resulted in a longer wai Not greeted promptly and communication between two of the above ground technicians was not smooth which resulted in a longer wait. They were really nice, experienced and super fast. Friendly, fast and informative.
Great customer service, able to answer my questions, friendly, knowledgeable. Rick L. One has to be totally perfect to ever get a highly satisfied from me. Though worked hard and were personable, they weren't all t Though worked hard and were personable, they weren't all that familiar with my Toyota FJ 40, so I was in the bay for over half an hour and had to get out of the vehicle several times to direct them. I am also not very keen on the "drive through" system now employed at this station; I have used this place for years under many different owners and staff and usually leave it with them and go to the super market next door while they work, coming back when my shopping is done and paying then.
I live in a town 65 miles away and come into this town to stock up and run multiple errands. It has been convenient and a time saver to be able to shop while the vehicle is being serviced. This time delayed my return to home by 45 minutes. Plus, the computer said that my VIN was invalid. Is that enough to explain why I was not Highly Satisfied? I exited my car and went to waiting room like I have done before. Manager came out of office and told me to remain in my car as Manager came out of office and told me to remain in my car as it was a drive thru service.
I told manager I would like to remain in the waiting room if he did not mind. Manager said he did mind, and to return to my car because he had spent :all that money" on computer screens by the windows of the vehicles. I told manager no one outside told me to stay with my vehicle nor were any signs present to do so, but I would kindly wait in my car for remainder of the service. Managers remarks were rude and he could have explained the drive thru service differently. I will note the last visit to Valvoline several months ago, I did wait in the waiting room and was offered coffee by employees.
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Great service. Competent and friendly staff. Super friendly and helpful workers! Ross K. Staff was great and manager was outstanding. My grandmother drives my old car now that was serviced. I had instructed her to go elsewhere when discussing where to get the oi I had instructed her to go elsewhere when discussing where to get the oil changed. Alas, she went to Valvoline because she thought it would be quicker. That was not communicated to her beforehand and was a surprise. Did what I said while offering other items in a low pressure professional way.
Will see u. Thank you! Bill s. The employees were very good at their jobs. The employees were very polite and knowledgeable. They greeted me right away and did the checks on my car lights immediately whi They greeted me right away and did the checks on my car lights immediately while I waited to get into the bay. They made good use of their and my time. The employee was op-beat and personable. Happy to use a coupon. Could go grocery shopping in between. Old Lady. The customer service was outstanding. Everything about experience was awesome except you guys are more expensive than the compet Everything about experience was awesome except you guys are more expensive than the competition.
I will probably go back because I like to just sit in the car instead of going in the smelly waiting rooms, but I think you should bring your price down a little. Hapy customer. Great service, great price. It was simply a routine oil change. Service is thorough, fast, and friendly. They are always nice and never treat me like a dumb girl!! Vicki J. Every time I have been to Valvoline I have received excellent service. Excellent customer service, fast, explains very well what Excellent customer service, fast, explains very well what is being done and my options for the service I receive.
Harry J. Good quality service,and friendly workers, good oil!! The service tech gave me his honest opinion as to whether or not I needed to replace my air filter. We're going to wait until th We're going to wait until the next oil change. I really appreciate that honesty. Wife and I both felt this was the best "quick lube" experience we have ever had. The staff was courteous and they explained eve The staff was courteous and they explained everything that was going on. They presented a few auto components that could be changed out; but no pressure that we HAD to do it.
Service was fast. Barbara G. The process start to finish was great. Friendly service and fair price. Impressed with how quickly it was done!
Thank you to Matt, Kelly, and Tyler for the excellent service. Miles was the person who assisted me and he went above and beyond even so far as reading my owners manual to answer one of my qu Miles was the person who assisted me and he went above and beyond even so far as reading my owners manual to answer one of my question. He was extremely polite and kind. Because of his customer service, you have a customer for life.
Valvoline I hope you appreciate what a good employee you have! Char m. They are courteous and knowledgeable and fast and friendly super service. U always go their wouldnt go any wear else. Fast, friendly, professional. Brad J. This time around I really didn't have to leave the vehicle.
I even was able The only thing that I had to ask about was if the oil they were putting in now was the same as last time. I never had to get out of my car!! Maryann F. Everyone was professional and courteous. Jenny S. Friendly, quick service. I was waiting and waiting for someone to talk to me. Then when I came back to pick my car up I had to wait and wait even though Then when I came back to pick my car up I had to wait and wait even though the car was done. Then I realized that you pay in the garage and while I was waiting to do my credit card the exhaust of a huge truck was right under my nose.
Made me sick and hurt my eyes like mad! The staff was very helpful, polite and professional. They do a quick job. I was satisfied, but I found the cost was a little high. Nanci was amazing! Very helpful and very nice! I was I was then told to move it to a different spot and then left alone again. Great staff! Very quick and friendly. First time I ever had an oil change and never had time to get out of my car.
Faster than I thought possible. Lisa B. I do realize this was in a smaller town as opposed to a city There was no men I just don't like unexpected add ons at the end of the sale. Eric H. Gabriel F. The gentleman there were quick with there work and very thorough, my car is running great!
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I will definitely be back. Dolores M. The technicians were very friendly. They kept checking on Me as I was waiting, and kept Me informed as to how long it would be They kept checking on Me as I was waiting, and kept Me informed as to how long it would be before My turn. Womens Clothing. Share Boutique To You Coupons. Coupons and promo codes can also be found on their website, www. Sign up for their e-mail club to receive exclusive discounts and advance information on sales.
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